Who we are and what this covers
SupremeAir.ai is field service software operated by [Company legal name] (“we”, “us”). This policy covers people who visit our website, ask for a demo, or hold an account.
Businesses also use SupremeAir.ai to keep records about their own customers: names, addresses, jobs, estimates, invoices, calls and texts. For that information we act as a service provider. We handle it only to run the service for that business and on its instructions. If you are a customer of a business that uses SupremeAir.ai, that business’s privacy policy applies, and you should send requests about your information to them first. We will help them answer.
Information we collect
Information you give us
- Account details: your name, email address and password. Passwords are stored only as a one-way hash.
- Demo requests: your name, business name, email, phone number if you add it, trade, team size and your message.
- Business information: company names, logos, colors, services, prices, tax rates, booking settings, payment links, and team members you invite.
- Texting registration: business details carriers require before a business can text customers, such as legal name, tax ID, address and a contact person.
Information created when you use the service
- Records you and your team enter: customers, jobs, schedules, checklists, estimates, invoices, payments you record, notes, signatures and photos. We remove location data from photos when they are uploaded.
- Calls and messages: call logs, voicemails, call recordings where the business has turned recording on, and the text messages and emails sent and received through SupremeAir.ai.
- Sign-in and security data: the IP address and browser type of each signed-in session, and the IP address of demo requests, which we use to stop spam and abuse.
What we do not collect
- Card numbers. A Pay now button opens the payment processor the business already uses, such as Square, Stripe or SwipeSimple. Card details go to that processor, not to us.
- Analytics or advertising tracking. The website and app do not use analytics, ad pixels or tracking cookies.
How we use information
- To provide the service: route calls, send texts and emails, show schedules, produce invoices and keep your records.
- To reply to demo requests and support questions.
- To register a business for texting with phone carriers, when the business asks us to.
- To keep accounts secure and prevent fraud, spam and abuse.
- To bill for the service, including phone numbers and messages billed at cost.
- To fix problems and improve the product.
- To meet legal obligations and enforce our Terms of Service.
Text messages
Businesses use SupremeAir.ai to send texts such as appointment reminders, on-the-way notices, estimates, invoices, review requests and replies to people who contacted them. Each business is responsible for getting consent before it texts its customers.
- Mobile phone numbers and text messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.
- Reply STOP to any message to stop receiving texts from that business, and HELP for help.
- Message frequency varies. Message and data rates may apply.
How long we keep information
We keep account and business information while the account is open. When an account is closed, we delete its data within 30 days, except where we must keep some records longer by law, for example billing records, or to resolve disputes. Backups are overwritten on a regular cycle.
A business can export its customers and reports at any time before closing its account.
How we protect information
- Each business’s data is kept apart at the database level, so one business cannot read another’s customers, jobs or invoices.
- Connections to the website and app are encrypted.
- Passwords are hashed, and public links for invoices, estimates and the customer portal use long random codes.
- Businesses choose what each team member can see. Technicians see only their own jobs.
Your choices and rights
You can see, correct and export most of your information yourself inside SupremeAir.ai. You can also ask us to give you a copy of your information, correct it, or delete it. Depending on where you live, including California, Texas and other states with privacy laws, you may have further rights, such as appealing a decision we make about your request.
To make a request, contact us using the details below. We will confirm who you are before acting on it and answer within the time the law requires. We will not treat you differently for using these rights.
If your information was entered by a business that uses SupremeAir.ai, please ask that business. If you contact us instead, we will pass your request on.
Children
SupremeAir.ai is for businesses and is not meant for children. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
If we change this policy, we will update the date at the top. If a change is significant, we will tell account owners by email or in the app before it takes effect.
Contact us
Questions about this page, or a request about your information:
[Company legal name]
[Mailing address]
[contact email]